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Training & testing samples

Our training is divided into 2 groups:

  • Housekeeping Team
  • Guest Services / Management Team

Employees receive expert training in these areas:

  • Bed Bug Biology
  • Detection
  • Treatment
  • Guest Interaction


At the conclusion of the training, each employee will take a test. This test is made up of 25 questions. This is a multiple choice test, and it is a pass/fail test. The property’s certification level is based on the number of registered staff that pass the test. In the event that an employee fails the test, there is a 72-hour window in which that employee can retake the exam.